Refunds-Returns

If you are not satisfied with any item you may return it within 30 business days for a refund or exchange.  Item must be returned with original packaging and in re-sell-able condition, abused or physically damaged items will be refused. Claims for damaged or missing items must be submitted to us within two days of receipt.

Return Process

  • We are very confident our products will match and exceed your expectations, but just in case they don't we offer flexible return options
  • We offer free return shipping on all domestic orders within 30 days of purchase.  If you need to make a return please contact us via e-mail or phone to request an RMA and a return shipping label.
  • If your order qualified and you have used free shipping to you, we will not bill you for shipping to you and refund the full amount of your purchase (basically we will cover shipping both ways for you).
  • If you had upgraded shipping those charges will be deducted from your refund amount. 
  • If you paid for shipping upgrade we will deduct that amount from your refund.
  • Any bundled or free add-on items have to be returned as well or their full retail price will be deducted from refund amount.
  • Please also include a packing slip or invoice in the box along with a reason for the return.
  • All items returned must be in a like new condition (we of course understand that normal use is OK, what that means to some varies, so please use common sense here, abused of physically damaged items will be refused).
  • As soon as the return is processed we will issue a refund within 3-days. It may take up to 7 days for the return to show up on your account.
  • Make sure to package items so they do not get damaged in shipping, and there are no loose parts in the box (if you shake the box there can't be any noise :) 

International Returns
  • Same as above except you are responsible for shipping charges to our office.
  • For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment

Return Address

ProMediaGear
RMA # (include your order number here) 
18545 West Creek Drive
Tinley Park, IL 60477
USA
708-263-4443

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